KC-RD10 Troubleshoot

2 steps to test if your humidifier work or not

Base Test

  • Make sure the float pad and floater move easily, not stuck.

  • Add water to the base directly, to half height of this vertical line.

  • Turn on the humidifier, is there misting? If 3 lights flash, there is too much or less water on the base. You can press it down or lift it up.

Water Tank Test

  • Add water to the tank, lift it vertically to see if it leak or not.

  • When pressing the spring of the tank cap, water leaks, the tank cap works fine.

Other Issuses

Humidifier doesn't turn on(Indicator light doesn't turn on)

Ensure unit is properly plugged into a poweroutlet / try another power outlet.

Indicator lights flashing

Try Base test/Not enough water inside the base chamber.Fill the water tank.

water leaks from the humidifier

  • Tighten the water tank cap.
  • The rubber ring was not installed on tank cap. Check the tank cap for rubber ring. If it is missing,please contact Customer support.
  • Leakfrom TANK: Try water tank test/Check for possible cracks inthe tank or around the seam of the tank.
  • Leak from BASE: Contact Customer Support.

Humidity level is low or no mist comes out

  • Turn the mist level to a higher setting.
  • Mineral buildup on atomizer. Clean atomizer(see Cleaning & Maintenance).
  • Make sure the air inlet on the bottom of thebase is not blocked. The humidifier should not be set on carpet or other surfaces that mayblock the air inlet.
  • Make sure the nozzle is not blocked or clogged. Make sure the humidifier is on a level surface.
  • Water in unit is too cold: Replace with coolwater.


Condensation forms around humidifier

  • Saturation of humidity: Lower mist controlsetting.
  • Point mist away from objects: Raise unit on a water-resistant level surface 2-4 feet off floor.

Mold grows inside the humidifier, or white dust appears around the humidifier

  • Use purified or distilled water to fill thehumidifier.
    Avoid using water with high mineral content.
  • Clean the humidifier (see Cleaning & Maintenance).

Humidifier produces an unusual smell

Clean the water tank and base chamber (see Cleaning & Maintenance).

Humidifier makesa loud or unusualnoise

  • Bubbling or knocking sounds is normal, that is he sound of water moving from the water tank to the base.
  • lf it is continuous motor noise, the humidifier may be malfunctioning. Stop using the
    humidifier and contact Customer Support.

Customer Service support@raydrop.net